14 Jun Starmobile Improves Aftersales Service with Star Phone and E-Warranty Apps
Starmobile E-Warranty User Interface
[14 June 2018] Starmobile, the phone brand of Philippine telecommunications group Star Telecom Alliance Resources, Inc. (STAR, Inc.), continues to improve on its aftersales services as it introduces “Star Phone” and “One Smart Star Number” by One Smart Star (OSS) and its own E-Warranty app in select Android smartphone units.
“We are launching the Star Phone and Starmobile E-Warranty apps to make customer service more convenient for our users,” said Ardie Balderrama, Sales and Marketing Head of Starmobile. “These applications allows us to deliver efficient and more personal aftersales service online, offline, and in stores.”
The E-Warranty app which was developed by the company’s own app team allows users to register their devices’ warranty online for faster support in Starmobile service centers. The app enables customers to avail of aftersales services in authorized outlets even if they have lost their official receipts or physical warranty cards.
To avoid fraud or double registration, all units will be registered into the E-Warranty system with the help of Starmobile’s sales personnel. Only units with a corresponding code unique to the sales personnel will be honored by the system.
Star Phone, meanwhile, is a Visual Interactive Voice Response (IVR) application that has been recently introduced in Philippines by OSS. that together with a short number provides an easy-to-use landing page while dialing *STAR. This service
By keying in *7827 (*STAR) on their smartphone’s dialer, Star Phone allows users to access an easy-to-use landing page which contains a menu of Starmobile services . The app eliminates the need to memorize phone numbers, websites, and social media accounts as it lays out all possible contact points in one screen.
Star Phone User Interface
Star Phone and the Starmobile E-Warranty is currently available out-of-the-box in selected UP- and PLAY-series smartphones. Both apps will be present in all future Starmobile Android devices.
Six Years Strong and Growing
Established in 2011, Starmobile is the mobile devices division of Star Telecom Alliance Resources, Inc. (STAR, Inc.). It is founded by telco industry experts with extensive experience in retail and product development.
The company prides itself in being able to diversify its portfolio and adapt to the ever-changing telecommunications landscape. In 2016 it introduced mobile accessories brand JUMPU, at the same time it was appointed as a Philippine distributor for global networking brand TP-LINK.